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FAQ

Frequently Asked Questions

Orders

Below are some of are common questions about orders

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When you receive your curly and wavy bundles, it is very important to know what to expect. Upon arrival, your bundles may appear a bit shorter in length. Fear not! The way that curly and wavy bundles measure are by pulling the curls straight. By pulling the hair straight, you will achieve the accurate length.  

When measuring your bundles, start by measuring from the weft and pull the measuring tape to the end of the strands.

For example: Raw Cambodian Curly Wavy hair in 22” on arrival may measure at 20”. Pull the hair straight and you will see that it is actually 22”. 

Products ship within 1-3 business days from your order date. Saturdays and Sundays are not considered business days.

During Major Sales and Promotions, orders may take up to 7 business days for orders to process.

Black Friday and Cyber Monday sale require up to 10 business days to process and 2-3 days for delivery. 

During major holidays, processing times for wigs can take up 10-15 business days.

Orders are not processed on weekends and/or major holidays. 

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

12 inches: 2 or more bundles required

14 inches: 2 or more bundles required

16, 18 and 20 inches 3 or more bundles required

22 inches: 3 or more bundles required

24-28 inches: 4 bundles of more bundles required

Ensuring Smooth Transactions: Billing and Shipping Addresses Must Match so we don't accept changes

We are sorry, once an order is submitted, it may not be canceled or refunded.  We encourage customers to review their order details carefully before submitting their order.

Please Click here for our dedicated page which explains all the types of origins we source and their characteristics.

Raw hair is hair that has never been treated with any type of chemical. Raw hair is in its natural state with its cuticles running in the same direction and in tact.

No two bundles of hair are alike and because of this, each bundle will have a different texture, pattern and colour.

Please click here for our dedicated lace size page which helps illustrate and explain the many differences and advantages to each different type and size.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

We deliver worldwide through our trusted partners

Once confirmed, we dispatch orders within 1-2 days. Plan for a 7-10 day delivery period, excluding holidays.

We regret to inform you that return items cannot be accepted as per our policy

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